you bring your vehicle in for repairs:
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When you bring your car
in to have it repaired, it is not necessary to talk to Joe
or a mechanic.
The following items are
- Be sure to leave a
note or tell the receptionist what is actually wrong with the car.
DO NOT tell us what you think is wrong with the
often leads technicians in the wrong direction. A customer that has a car
that stumbles when it leaves a stop sign will often come in and say “I think
my fuel filter is plugged” The vital information is “car that stumbles when
it leaves a stop sign”
- Give all
information you can: when, where, hot, cold, slow
speeds, highway speeds. Some people are afraid to give too much
information in fear that it may cost them more. It is actually quite
opposite, the more info you give us, the more we have to work with to fix
what you want repaired, the first time the vehicle is brought in.
- Leave a contact #
you can be reached at, and leave a maximum amount that can be spent on the
car without contact. This often speeds up the repair process.
- Tell the
receptionist when you would like to get your car back when it is dropped off.
- Be sure there is
enough gas/fuel in the vehicle to perform necessary diagnosis and test
driven. It may be hard to believe, but vehicles are brought in empty of
fuel, often these vehicle require more than normal warm-ups and test drives
to perform proper diagnosis (Murphy's law???)
hours" or "Early bird"
If you are bringing in your vehicle
hours" or "Early bird", there are envelopes (and pens) outside the front door, please fill out
the envelope, place keys inside envelope and drop through the mail slot on the
If you would like to use your own
envelope (for faster drop off time) please write the following information on
2. Phone # you can be reached at.
3. License of vehicle. (if convenient)
4. What is actual problem with the
vehicle or what service(s) do you want performed